During this pandemic one thing, we have realized that guests are willing to go out to the places where they have been before, have faith in the brand and their standards i.e places they have been earlier. When I started going out after almost 8 months, my first visit was at recently renovated all-day dining, Machan at Taj Mahal Hotel.
The iconic Machan is back with a bang – the old and nostalgic touch of the Machan when it opened with a safari theme and almost all-new menu. The famous cona chai, which was the talk of the town, when it opened first, is back in-game again. I was delighted to see that their emperor lounge was packed when I was entering in Machan for lunch. Their safety and hygiene measures are at the next level. I never have to think twice before entering the restaurant because I trust the brand and its hospitality.
While I was talking to Fatima at The trident Gurgaon sometime back, over lunch, she agreed that these times are very tough and she also confirmed on the inflow of domestic guests for weekend breaks. Trident Gurgaon has an interesting concept which gives you a resort feeling while you are still in a big city. It was heart whelming to see that people are celebrating their happiness with a brand, they trust. That will help the hospitality industry to get back on their feet.
Human touch here means when you go the extra mile for your customer to make their experience worth and make them realise that it’s worth returning to the same place.
Oberoi group is known for their world-class hospitality and they have built the reputation and faith in their guests by their extraordinary efforts in making their clients happier. While we were relishing over Italian lunch, we also discussed that it will take some more time for things to normalize as domestic tourism is slowly picking up.
The Connaught Hotel adjacent to the famous Shivaji Stadium which is now part of Taj Seleqtions is now open and this hotel is going to bring back the lost sparkle of Connaught place. There are hotels in and around CP but they have lost the charm and they aren’t doing anything different to get back the glory of Connaught place.
Inspired by the golden era of Connaught place, the subtle hint of French and Italian architecture and amalgamation of Tajness and modern civilization, welcome to the Connaught, a taj seleqtions hotel – New kid on the block – with brilliant al-fresco and fantastic all-day dining in the quiet area of Connaught Place. This hotel is going to set a new standard of personalised service and hospitality. Can’t wait to have grills and whisky in their al-fresco once they get their liquor licence.
I am sure with the kind of world-class hospitality you expect from Taj and Oberoi, these are the places that leads to faith in guests to come out and start dining and this will ensure that F&B industry gets back their grounds!.
They also need people like us to come forward and show their support to the fraternity of our industry.
